Terms & Conditions – YPD Creative

Last updated: 15th August, 2025

These terms and conditions govern the supply of goods and services by YPD Creative (trading as Graphink Limited, Company No. 09130897).

IMPORTANT: Consumer Rights Notice If you are a Consumer (buying for personal use), you have additional legal rights under the Consumer Rights Act 2015 that cannot be excluded. These include:

  • The right to cancel a contract within 14 days for standard goods.

  • The right to reject faulty goods within 30 days.

  • The right to a repair, replacement, or refund for faulty goods.

  • Protection against unfair contract terms. For full details of your consumer rights, visit: gov.uk/consumer-protection-rights

1. Definitions

  • "Business Customer": Any person or entity purchasing for commercial, trade, or professional purposes. By placing an order and indicating you are a business, you warrant this is true.

  • "Consumer": An individual purchasing for personal, household, or non-commercial use.

  • "Contract": The legally binding agreement formed when we confirm your order in writing (email is acceptable).

  • "Goods": All printed materials, merchandise, and physical products.

  • "Services": Design, consultation, and related professional services.

2. Contract Formation

  • Orders become binding only when we confirm them in writing. We reserve the right to refuse any order at our reasonable discretion.

  • Business Customers may only cancel orders with our written consent.

  • Consumers have a 14-day cooling-off period for standard goods (see Section 11).

3. Pricing and Payment

  • Pricing: All prices quoted are valid for 30 days unless stated otherwise and exclude VAT unless specifically stated as VAT-inclusive. We reserve the right to adjust prices for any errors or omissions.

  • Payment Terms:

    • Established Business Customers: Payment is due 30 days from the invoice date.

    • New Business Customers: Payment is required before dispatch unless a credit account has been approved.

    • Consumers: Payment is due upon placing the order or on collection.

    • Late Payment (Business Customers): We reserve the right to claim interest and compensation as provided for by the Late Payment of Commercial Debts (Interest) Act 1998.

4. Artwork, Design & Proofs

  • Customer-Supplied Artwork: Must be print-ready in the formats we specify. You are responsible for the accuracy, completeness, and legal compliance of any artwork you supply.

  • Our Design Services: Proofs will be provided for your approval before production begins. Your approval constitutes acceptance of the final design.

  • Colour Accuracy: On-screen and proof colours may vary from final printed colours. We cannot guarantee exact colour matching across different print runs.

  • Content Standards: We reserve the right to refuse printing material that is illegal, defamatory, obscene, or infringes on a third party's rights.

5. Production & Quality Standards

  • Industry Tolerances: Minor variations in colour, cutting, and folding are inherent in commercial printing. Industry-standard tolerances, such as cutting tolerances of ±1mm, apply.

  • Quality Control: We maintain professional quality standards. Materials and finishes are selected using professional judgment unless specified otherwise.

6. Delivery and Collection

  • Risk and Responsibility:

    • Business Customers: The risk for goods passes to you upon dispatch from our premises.

    • Consumers: The risk for goods passes to you upon delivery to your specified address.

  • Delivery Timeframes: All delivery timeframes are estimates only and are not guaranteed unless expressly agreed upon in writing. We are not liable for delays beyond our reasonable control.

7. Defects and Returns

  • Defective Goods: You must report any defects within 7 days of delivery for Business Customers or within 30 days for Consumers.

  • Consumer Rights: As a consumer, you have a 30-day right to reject faulty goods for a full refund. You also have a right to a repair or replacement for goods that develop faults later.

  • Non-Defective Returns: Custom or bespoke items cannot be returned or refunded unless they are faulty.

8. Intellectual Property

  • Our Designs: All original designs we create remain our intellectual property. You receive a licence to use them for their intended purpose only.

  • Customer Content: You warrant that you own or have the necessary licence for all content you supply to us. You agree to indemnify us against any intellectual property claims arising from the content you provide.

9. Limitation of Liability

  • Business Customers: Our total liability to you is limited to the price paid for the specific order. We are not liable for any indirect, consequential, or business losses, such as loss of profits, data, or business interruption.

  • Consumers: Nothing in these terms affects your statutory consumer rights. Our liability for any other losses is limited to the price paid.

10. Force Majeure We are not liable for any delays or failures caused by circumstances beyond our reasonable control, such as strikes, supplier failures, natural disasters, or IT system failures.

11. Consumer Cancellation Rights

  • 14-Day Cooling-Off Period: You have the right to cancel within 14 days of receiving standard goods. You must notify us in writing and return the goods in their original condition within 14 days of your cancellation notice.

  • Exceptions: This right does not apply to bespoke, custom-made, or personalised goods, as these items are made to your specific order and are not resalable.

12. Data Protection Your personal data is processed in accordance with our Privacy Policy, available on our website.

13. Complaints and Dispute Resolution

  • Internal Complaints: Please email hello@ypdcreative.co.uk. We will acknowledge complaints within 2 business days and aim to resolve them within 14 days.

  • Consumer Disputes: You can contact Citizens Advice or the relevant ombudsman service for assistance.

14. General Terms

  • Entire Agreement: These terms constitute the entire agreement between you and us.

  • Governing Law and Jurisdiction: These terms are governed by English law, and the English courts have exclusive jurisdiction.

15. Contact Information

  • YPD Creative

  • Address: 67 Howard Street, North Shields NE30 1AF

  • Email: hello@ypdcreative.co.uk